Product Warranty (For Domestic Use)

Pool Covers & Solar Blankets

Pooltex Pool Cover in Green

PRO-RATA SCHEDULE – A cover used for the purpose for which it was intended and found to be defective will be replaced at a pro-rated cost. (Being equal to a ratio of months used during the warranty period, multiplied by our current suggested retail price i.e. retail price at a time of claim).

Reels

Pool Cover Roller

The HydroTools™ range of Endurance Reels have a 5 year pro-rata warranty when used in normal domestic circumstances.

The HydroTools™ Advanced Reel range has a 3 year pro-rata warranty when used in normal domestic circumstances.

For warranties on Commercial Reels, please speak to your service representative.

Pool Liners for Above Ground Pools

above ground pool liner

Above Ground Pool Liners (.50mm) come standard with a 5 year, pro-rata warranty against defective workmanship or material. You can upgrade this (free of charge) to an 8 year period just by registering your warranty details on our website.

For warranties on liners used in Commercial pools, please speak to your service representative.

Pool Liners for Inground Pools

above ground pool liner

Inground Pool Liners come with a 12 year pro-rata warranty against defective workmanship and material.

Any problems regarding installation issues need to be dealt with by the installer.

Warranty Claim Process

If you believe you have a faulty product, you should discuss your problem at the place of purchase. If they agree it is a warranty issue, they will contact us on your behalf, and we will then process your claim.

If you experience any difficulties, you can email a copy your receipt, a digital photo showing the problem area, and a brief description of the problem direct to us. If you have registered your warranty, you do not need a copy of your receipt, as we will have all the necessary information at this end already.

Please do not dispose of the damaged item, as we may need to arrange for an inspection.